FAQ: DoorMaster ®
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Did the DoorMaster change any TorqueMaster components?
TorqueMasters manufactured since July 1, 1999, are completely compatible. Affected components: flag angles, end brackets, gear replaces center bushing.
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Does the DoorMaster have to be mounted in the center of the Torque tube span?
The DoorMaster can be mounted any location along the length of the TorqueMaster torque tube. You may need to add a wood anchor pad at the desired location.
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How do I adjust force sensitivity?
The DoorMaster automatically records the forces required to move the door and sets entrapment sensitivity around that baseline with the touch of a button when you run the "Install Routine". The forces cannot be manually adjusted or should they need to be.
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How do I get additional help if I can't find the answer on this website?
If you need additional help we recommend you contact your local dealer. If a local dealer isn't available - please call 1-888-827-DOOR.
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How do I mount the power head to the header if it is covered with drywall (sheetrock)?
First of all, locate wood framing behind sheetrock to anchor to them. Use the drywall adaptor kit provided with the operator. This kit consists of longer lag screws and a metal support plate to mount between the operator and drywall.
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How do I set limits?
The DoorMaster automatically sets the upper and lower limits with the touch of a button when you run the "Install Routine". The position of the floor when the Install Routine is initiated will be the bottom limit and the upper limit will be set to the maximum height that the cables can be wound onto the TorqueMaster drums. The upper limit can be custom set to a lower height if desired (refer to Operation Manual).
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How is the entrapment protection sensitivity affected by changes in temperature?
The motor controls include a temperature sensing function that will compensate for door force profile changes due to temperature shifts.
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How is the entrapment protection sensitivity affected by changes in the door balance?
The door sensor system continually updates the force profile of the door (the force required to move the door throughout its travel), which is recorded in the computer memory, force data is stored to compensate for gradual changes as the counterbalance springs age.
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How long will the operator battery charge last after losing electrical power?
The battery will typically maintain enough charge to open the garage door for 3 - 5 days without electrical power depending upon frequency of use. A fully charged fairly new battery has enough capacity to open and close a balanced door over 40 times immediately following power loss to the charger. However, the battery life will lose charge over time even without use due to reverse drain.
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How long will the operator battery take to re-charge if it is depleted after a power outage?
A very low battery may take an overnight charge to restore full power.
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How out of balance can the door be and still operate properly with the DoorMaster?
The DoorMaster will operate a door automatically until it is approximately 45 lbs out of balance. Constant pressure on the UP/DOWN button will still move the door beyond that, but the door must be serviced for safe operation.
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How strong is the operator battery?
The battery power can lift a gross out of balance door by applying constant pressure on the UP/DOWN button. But, this condition is unsafe and the door balance should be corrected as soon as possible. The battery power can also break free most cases of a door frozen to the ground.
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Is a Keyless Entry available?
Yes. A Keyless Entry is available as an accessory for the DoorMaster.
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Is special wiring required to connect the DoorMaster in my garage?
No. The DoorMaster only needs a nominal 110V house outlet located within approximately 20 ft of the garage door to plug in the light fixture. Most newer homes now have an outlet located in the center of the garage ceiling, but the light can be mounted virtually anywhere. The wall station requires no wiring at all and no photoelectric sensor wiring is required for Model BDOR-2000.
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Is the DoorMaster compatible with Homelink?
Yes. A Keyless Entry is available as an accessory for the DoorMaster.
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Is the DoorMaster safe as an opener with photoelectric sensors or an external edge sensor?
It is safer. The Door Sensor system provides the obstruction sensitivity of an external edge sensor with the advantage of being able to sense contact with any point on a moving door. Photoelectric sensors provide only a very small zone of door travel, are susceptible to improper installation and sensitive to misalignment.
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Is there any warning that the operator battery is getting low?
One Light Fixture flash at the beginning and end of a door cycle is a signal that the operator battery is low.
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My door travels closed but stops and reverses to full open before it reaches the floor, what is the problem?
Verify door is not tight to jambs/jamb seals. Insure there is not an object such as a pull rope breaking the PE beam path causing the door to reverse. Verify track is not tight to door edges causing a bind.
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What are the advantages of the Door Sensor system?
The Door Sensor system provides secondary entrapment protection sensitivity over the entire surface and travel of the moving door, not just the bottom edge of the door or not just the bottom of travel. This sensitivity is active during the opening as well as closing so it will not allow a small child to ride the door up. The sensitivity is automatically set by the motor control and cannot be manually misadjusted.
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What does the Interface Cable (phone cord) do?
The Interface Cable provides a constant 12V trickle charge to the operator battery. It also carries control signals back and forth between the light and the power head.
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What doors will the DoorMaster work with?
The DoorMaster will work with any door that has a 12" radius and TorqueMaster counterbalance. Non-pinch resistant doors must use the Model BIRW-2000 opener, which requires photoelectric sensors.
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What if I want to use photoelectric sensors with my DoorMaster?
Photoelectric sensors, are available as an accessory for the DoorMaster Model BDOR-2000 opener. Photoelectric sensors are included with the Model BIRW-2000.
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What is the life of the operator battery?
The battery life is about 5 years under normal operating conditions.
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What should I do with old batteries?
Old operator batteries should be recycled. Call 1-800-SAV-LEAD for a convenient recycle drop off location near you, or return to a Wayne-Dalton dealer.
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Where can I get a new operator batteries?
Wayne-Dalton dealers will sell replacement batteries. Use the Dealer Locator on the Home page of this Web Site to find your closest dealer.
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Where does the Light Fixture need to be mounted?
The Light Fixture can be mounted virtually anywhere but must be within 4 ft of an outlet. The Light Fixture must also connect to the power head with a phone type interface cable. The length of the Interface Cable supplied with the operator is 15 feet. A 25 feet length is available as an option. Longer lengths can be made if required. The radio receiver is also located in the Light Fixture; so avoid mounting on or near metal.
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Why are Photoelectric Sensors not required on the DoorMaster as they are with other openers?
The DoorMaster uses an innovative "Door Sensor" technology that provides obstruction sensitivity meeting the requirements specified by UL 325 for secondary entrapment protection. The DoorMaster has earned the Safety Standard for Garage Door Openers, UL 325, listing mark.
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Why will DoorMaster only work with 12" radius track?
The door locks will only work with a 12" radius track.
